TagRecharge PRIVACY POLICY

This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a transaction on www.TagRecharge.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you use TagRecharge.com, we automatically collect certain details about your device, including your web browser type, IP address, time zone, and cookies installed on your device. While browsing, we may also collect information about the web pages you view, referral sources, and interactions on the Site. We call this "Device Information."

Device Information is collected using technologies such as:

  • - “Cookies” – Small data files stored on your device. Learn more at: http://www.allaboutcookies.org
  • - “Log files” – Track activities on the site and collect metadata such as IP addresses and browser details.
  • - “Web beacons,” “tags,” and “pixels” – Used to monitor how users navigate the site.

When you recharge your FASTag or attempt a transaction on the Site, we may collect information such as your name, contact number, email address, vehicle number, payment method (excluding sensitive details like credit card or bank account numbers), and transaction reference. This is referred to as “Order Information.”

“Personal Information” in this policy refers to both Device and Order Information.

HOW WE USE YOUR PERSONAL INFORMATION

We use the Order Information to process your FASTag recharges and send you confirmation via email or SMS. Additionally, this information helps us to:

  • - Communicate with you regarding your transactions or support queries
  • - Monitor and detect potential fraud or unauthorized activity
  • - Offer service updates, marketing offers, or new feature announcements, in line with your preferences

Device Information helps us improve the user experience, monitor traffic, and ensure platform security. For example, we analyze data trends and troubleshoot errors using these insights.

SHARING YOUR PERSONAL INFORMATION

We may share your Personal Information with third-party service providers such as payment gateways (e.g., Easebuzz) to complete your transactions securely. You can review Easebuzz's privacy policy here: https://easebuzz.in/privacy/

We also use tools like Google Analytics to understand how visitors use our website. You can learn more here: Google Privacy Policy and opt-out at https://tools.google.com/dlpage/gaoptout.

We may also share data to comply with legal requirements or enforce our rights, such as responding to lawful requests, subpoenas, or regulatory inquiries.

BEHAVIOURAL ADVERTISING

We may use your data to serve relevant ads and promotions on platforms like Facebook or Google based on your behavior on our website. This helps us offer more relevant information to our users.

You can opt-out of personalized ads using the following:

You may also visit the DAA opt-out portal: http://optout.aboutads.info/

DO NOT TRACK

Our site does not alter its data collection practices in response to “Do Not Track” browser signals.

YOUR RIGHTS

If you're located in the European Economic Area (EEA), you have the right to access, update, or request deletion of your personal information. For any such requests, contact us via the details provided below.

Note that your data may be transferred outside of Europe, including to secure servers in India, the United States, or Canada for processing.

DATA RETENTION

We retain your transaction and order records for compliance and customer service purposes, unless you request us to delete them in writing.

MINORS

TagRecharge.com is not intended for individuals under the age of 18. We do not knowingly collect data from minors.

CHANGES

We may update this Privacy Policy periodically to reflect changes to our business practices, technology, or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.